Frequently Asked Questions


What size stove do I need?

When selecting the perfect stove for your living space, it is important to choose the correct size. Stoves are rated by Kilowatt (kW) output which is the amount of heat the stove produces in 1 hour. Be aware that some manufacturers will state maximum outputs, and others average (nominal) outputs.

The first step is to measure the size of the room that requires heating. Here are the sums you need:

Metres (m) : (Room Width x Length x Height = m3) / 14

Feet (Ft) : (Room Width x Length x Height = ft3) / 500

This is a guide only and you will need to think about other factors and adjust accordingly. Here are a few variables to consider:

Age of property
Number of windows and if they are double glazed
Quality of insulation
Is the room open plan, does it have a staircase?
Will doors be left open to heat other rooms?
Your own temperature preferences
Any existing heating


Cast Iron or Steel Stove?

Cast iron stoves tend to have a more ornate look and feel to them. Although cast iron takes longer to heat up, it will also retain its heat for much longer too. One disadvantage of a cast iron stove is it can be less forgiving. A significant knock, or an extreme rapid rise or drop in temperature may cause it to crack. For example, dropping something heavy on it, or spilling cold water on it when it is red hot.

Steel stoves are quite the opposite, they tend to have a plainer look to them. They will heat up much quicker, but they will also cool down at a faster rate after use. Steel is more forgiving than cast, but can warp if over fired.


Do I need a Carbon Monoxide (CO) alarm as well as a fire alarm?

Yes! A fire alarm is not the same as a Carbon Monoxide alarm. CO is an extremely poisonous gas that is the result of not burning fuel under the correct conditions. Gas, solid mineral fuel, oil and biomass all have the potential to emit CO. Carbon Monoxide cannot be smelt, seen or tasted, so without an alarm it is difficult to detect.

Current legislation states that if you install a gas, oil wood burning or solid fuel appliance a CO alarm must be fitted by law. The alarm should be fitted in accordance with the manufacturer’s instructions.


What are the common symptoms of Carbon Monoxide poisoning?

Nausea / Vomiting
Chest / Stomach pain
Erratic behaviour / Visual problems


What should I do if my Carbon Monoxide alarm sounds?

Regardless of whether you are experiencing symptoms, remove all occupants outside to fresh air
If your appliance is automatically fed with fuel, turn the appliance off if it is safe to do so
Open windows and doors to ventilate the building if it is safe to do so
Do not return until the appliance has extinguished and the air in the room is back to a normal level
Check for symptoms of poisoning
If you feel unwell contact your doctor or NHS direct. In an emergency dial 999


Who or What are HETAS, OFTEC & GAS SAFE?

These organisations are the official bodies recognized by government to approve solid fuel, oil and gas domestic heating appliances.


Why do we allow 12 hours for our hearths to go off?
A- So when we come to install a stove we know its a solid base and there will be no movement so the hearth can become unbalanced in anyway and surfaces can get cracked. Its alrite doing quick set for quickness but its not their money being spent if it goes wrong so thats why we do what we do.


How long do you need to wait before firing up a logburner after its installation?
We recommend you leave it a day or 2 to allow for the fire cement seals to dry before firing up because if you fire up to soon after install the seals wont be fully dry and will bubble n blister as it still contains moisture and so from the heat it will crack, seals will be opening up so a small amount of gases can escape plus when sweeping some soot can also come out which is carsengenic.


What benefits are there from having my flue backfilled with vermiculite particles?
Insulates the flue gases so everything burns at a constant even temperature from top of the stove to the top of the flue outlet. The stove works more efficiently plus reduces the build up of tar and creosote within the flue. Also the backfill keeps the liner straight and supported within the flue so it doesnt slump within the flue. It helps prevent Thermoshock ( this is where the liner is hot at the bottom and cold at the bottom ) which can cause the liner to twist hence put it under strain then in turn shortens the life of your liner. Finally the other benefit is when it comes to sweeping of your flue the liner is held rigid so wont come dislodged when sweeping is being done.


Is it better to have Air dried or Kiln dried wood as a mantel?
Kiln dried means the wood has been exposed to high temperatures and all moisture has been taken out so when fitted no shrinkages will occur unlike air dried they will still contain a percentage of moisture and can shrink once fitted as exposure to constant heat will dry them out more.


Why do i need my flue swept if a liner is going to be fitted?
To remove any existing soot and tars which are fire risk and to ensure the flue is clear of any obstructions before the liner is dropped….bad practise if this isnt done before a liner drop!


Why do i need a heat shield behind my beam?
For fire risk, if you have a beam there we recommend a twinwall pipe instead of a single wall pipe because its insulated and reduces any fire risk. A single wall pipe is 3 times the diameter of the pipe away from anything combustable…so using an insulated pipe you can get away with 50-60mm away from the beam.